FAQs

Q: Will we get Promotion Codes this year?
A: Short Answer: Yes

Yes! And we highly encourage you to use them. You can find yours here.


Q: How do I get in touch with Human Resources?
A: Short Answer: There are many ways to get in touch with Human Resources.

HR Hours of Operation: Monday - Friday, 8:30 AM - 5:00PM
Email: DarkHarborHR@queenmary.com
Phone: 562-896-7760
If you need escalated assistance, Jessica Schmidt, Director of Human Resources, can be reached at: Ask Crystal by calling Human Resource at: jessica.schmidt@queenmary.com or 562-499-1750


Q: Do I get paid for Orientation?
A: Short answer: YE$.

Orientation consists of learning and training. It's fun, but it's work. You will be compensated accordingly. And it won't be with Monopoly money.


Q: How do I check my schedule?
A: Short answer: Dark Harbor Operations uses the wheniwork app to post schedules. Please download and use the app accordingly.

WhenIWork allows employees to submit schedule requests, view schedules and even communicate with fellow employees. The app can even send you alerts to notify you when a shift has been updated or traffic alerts to meet your scheduled start time.


Q: Can I smoke / vape on the property?
A: Short answer: Yes, but there are restrictions.

When: Smoking and vaping are only permitted when you’re not scheduled to be working. In other words, you can puff during your breaks (including your Meal Break); however, you should NOT be smoking while in position or moving to and from your break area/tower/etc.
Where: Smoking/vaping is restricted to the designated smoking/vaping area in the BOH smoking area.
Common Sense: And, of course, do not smoke or vape in view of guests.
Want to Quit? Get Help: Free telephone counseling, self-help materials, and online help in six languages to help you quit smoking at https://www.nobutts.org/ and 1-800-662-8887.


Q: Can I wear perfume/cologne/fragrance as long as it's Organic?
A: Short answer: No. No fragrance EVER.

Organic fragrances can cause many of the same negative reactions as synthetic ones. If your antiperspirant has a scent, that's fine. Just no products that have a sole purpose of imparting scent.

Please bear in mind that fragrance in any form can trigger allergic reactions and asthma attacks. Also please be sensitive to the fact that your olfactory preferences may not be the same as another person's - what you think smells pleasant, another person might find distinctly _un_pleasant.

If you're concerned about smelling pleasant, please instead:

  • Opt for antiperspirant instead of deodorant and be generous with applying it.
  • Shower thoroughly before and after work.
  • Wash your black under layers religiously.
  • Supplement your hygeine routine with some spray-on antiperspirant and/or Gold Bond powder

Q: Am I allowed to scare?
A: Short answer: No! We support the show including members of the talent team.

The Operations Team is tasked with ensuring great Guest Service and supporting the entire show! Let the talent members perform and do their jobs as they are dependent on us doing ours. Scaring Guests as a monster is not within our scope, however you are encourage to share the stories of the maze, tell stories of personal ghost stories encountered on the ship or legends that exist aboard the Queen Mary.


Q: What is the most important part of my job?
A: Short answer: To have FUN!

Although we have an array of responsibility, Dark Harbor is only for 23 nights! Work Hard, Have Fun, and provide the best Guest Service possible!