Contact Info & Communication Procedures
All forms of communication must take place by either email, JotForm, or phone (text/voice).
Other forms of communication? Private Facebook messages?! Nope. Nope. Nope.
Talent Team Phone #: (562) 480-3616
We prefer text if you are able (i.e. you are riding the bus, walking, or are getting a ride). However, if you're driving, please call. Please do not text and drive.
Inform the Talent Management Team by text if you can (Please do not text while driving). If unable to text, please call the Talent Phone #. If nobody can pick up, please make sure to leave a voicemail letting us know you are cancelling. If you still have not heard back from us after an hour, please follow up via email.
Christopher Walken Impression?
Talent Team Email: firstname.lastname@example.org
Is it after 3 PM on a Show Day? If so, DO NOT EMAIL about anything pertaining to tonight's show. We will not see your email in time.
Please feel free to email about other non-urgent matters at any time.
General Communication Notes:
Reply promptly / ASAP to everything. This includes emails, forms, calls, or texts.
Back-Ups should specifically respond immediately to a call, email, or text. If there is no response, we will have no choice but to contact the next Back-Up on the list.
Always let us know your first and last name in all forms of communication:
Calling? Say it. And then please spell it. Really. Even if your name is Bob Smith. B-O-B. S-M-I-T-H.
Texting? Type it. Begin a text with "This is Bob Smith" or end a text with "- Bob Smith"
Emailing? Sign it.
Every time you receive a message from us, please confirm you have received it. If there are no further instructions, simply respond with:
When leaving a voicemail, always tell us your phone number. Even if you think we have it. Please speak slowly and articulate your words. And numbers.
Communication on Show Days
Running Late: Let us know ASAP by contacting us via the Talent Phone #: (562) 480-3616.
We prefer a text if you’re able (ie. Riding the bus, walking, or getting a ride). However, if you’re driving, please call. Do not text and drive.
Your text message should include the following:
1 - Full Name
2 - Maze / Role
3 - Call Time (time you should be clocked-in)
4 - ETA (Estimated Time of Arrival)
Example text message:
This is Jane Doe running late. I'm in Circus, call time 4:45, ETA 5:00 PM.
That's it. No other info or apologies. Just the cold, hard facts please.
Last-Minute Cancellation / Emergency:
Before 3 PM on a Show Day:
- Text is our preferred method of communication. However, if you cannot text (please do not text while driving), please feel free to call. Leave a voicemail if nobody can pick up.
After 3 PM on a Show Day:
- Inform the Talent Team by text if you can (do not text while driving). If unable to text, please call the Talent Phone. If nobody answers, leave a voicemail and follow up with an email.
Hey this is Jane Doe. J-A-N-E. D-O-E.
It's currently 4 PM on October 28th.
I have a last-minute emergency and can't come in to work tonight.
My cell is 555-555-1234 which is the same number I called on. Again that's 555-555-1234.
I'm a breaker in Deadrise with a call time of 5:45 PM.
Thanks and see you tomorrow.
Example Follow-Up Email:
Hey DH Talent Management,
Just called the Talent Phone # and left a voicemail. I have an emergency can cannot come in to work tonight.
I can still come to work tomorrow night and will see you then.
Call Time: 5:45 PM
My Cell#: 555-555-1234